Lititz Mutual Insurance Company Selects Guidewire InsuranceNow to Increase Agent and Policyholder Digital Engagement for Business Growth


Personal and commercial provides provider assurance to leverage core cloud operations

LITITZ, PA & SAN MATEO, CA, March 24, 2022–(BUSINESS WIRE)–Lititz Mutual Insurance Company (Lititz), a provider of personal and commercial insurance through an independent agent network, and Guidewire (NYSE: GWRE) announced that Lititz has chose InsuranceNow to improve customer service and grow their business. The company plans to implement InsuranceNow in its homeowners line of business first, with other lines of business expected to follow.

“We chose InsuranceNow to modernize our systems and transform the interactions our agents and policyholders have when working with us. Of all the systems we evaluated, InsuranceNow was the best in meeting our requirements, especially with its value-added capabilities,” Lititz said. President and CEO Henry R. Gibbel. “We will be able to transform our underwriting processes with all the additional data we can access through the InsuranceNow dashboards. This will help our agents work with us in a more digital way, reducing time consuming post-issue underwriting correspondence and money while also pricing our product accordingly in that initial transaction with the policyholder.”

Gibbel added: “Cloud computing has always been part of our future business strategy and it was important that we didn’t juggle different core systems. The cloud and all-in-one aspects of InsuranceNow were essential in our decision-making process. . Guidewire is an industry recognized software platform. By leveraging InsuranceNow on Guidewire Cloud, we will be able to leverage the latest technologies and innovations from Guidewire, with less time spent on system maintenance.”

“We are delighted to welcome Lititz to the Guidewire customer community,” said Ken Shapiro, Guidewire Group Vice President of Sales, Americas. “We look forward to helping the company continue to meet the needs of its policyholders and provide a prompt and fair response to claims and customer service.”

About Lititz Mutuelle d’Assurance

A non-life insurance mutual founded in 1888, Lititz Mutual offers its policyholders a financially solid and well-managed company with responsive service and insurance products at a fair price. The company was founded on the strongest ideals – economy, integrity, benevolence, reliability, quality, fairness and responsibility. Lititz Mutual serves more than 70,000 policyholders in an 8-state operational footprint.

Lititz Mutual is the flagship of a group of mutual insurance companies that includes Penn Charter Mutual Insurance Company, Farmers’ & Mechanics’ Mutual Insurance Company and Livingston Mutual Insurance Company. Together, the companies offer a wide range of personal housing products backed by covers for small businesses, farms and umbrellas.

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About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate and grow effectively. ​We combine digital, core, analytics and AI to deliver our platform as a cloud service. More than 450 insurers, from start-ups to the world’s largest and most complex, use Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with over 1,000 successful projects, backed by the industry’s largest R&D team and partner ecosystem. Our marketplace provides hundreds of apps that accelerate onboarding, localization, and innovation.

For more information, visit and follow us on Twitter: @Guidewire_PandC.

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Diana Stott
Director, Communications
Guidewire Software, Inc.
[email protected]


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